Our upstream provider has confirmed that service is now restored. We appreciate your patience.
Posted Jan 09, 2026 - 15:36 CST
Monitoring
We are seeing signs of recovery with our upstream provider, and some support functionality has been restored. We are continuing to monitor the situation closely while the provider works toward a full resolution. We appreciate your patience and will provide another update in 30 minutes.
Posted Jan 09, 2026 - 15:01 CST
Update
Due to a disruption with an upstream provider, our phone and email support systems are currently unavailable. We are awaiting a resolution from the provider and appreciate your patience. Next update in 30 minutes.
Posted Jan 09, 2026 - 14:32 CST
Investigating
Highway's upstream customer engagement provider, which we use for phone and email support, is experiencing a service disruption. We are working with the provider to resolve the issue as soon as we can, and we appreciate your patience. We'll provide an update when we have more information.