Update - We're continuing to work with McLeod to fully resolve the issues impacting our mutual brokers. For some brokers, McLeod has already staged the code fix that can be deployed by performing a Production Application Server Restart. Before performing the restart, it is important that you verify the status of your code fix. You can do this by reaching out to your McLeod Account Representative directly or checking for any notifications from McLeod related to recent releases. Until the code is staged and the restart takes place both real time monitoring alerts from Highway and inbound load lock data to Highway could be impacted.
Aug 12, 2026 - 16:31 CDT
Update - We are continuing to work with McLeod's engineering team to implement the acceptance of `bigint` instead of `int` values for the Event ID field in each carrier alert being sent from Highway to McLeod. We appreciate your patience.
Aug 11, 2026 - 09:36 CDT
Update - Our teams have confirmed that all TAI-integrated configurations are functioning as normal. We are observing similar behavior with McLeod-integrated configurations and are working with McLeod's engineering team to enable `bigint` values instead of `int` for the same affected data field. Please continue reaching out to our Solutions Engineering team with any questions.
Aug 10, 2026 - 14:52 CDT
Monitoring - The health of all TAI integrations has been restored and failed alerts have been successfully resent. We are continuing to work with proprietary TMS webhook integrations. Please continue to reach out to our Solutions Engineering team with any questions.
Aug 10, 2026 - 11:56 CDT
Identified - We are currently observing failures with TAI-integrated and webhook-integrated TMS configurations. These failures are stemming from a change in the size of the Event ID field in each carrier alert being sent from Highway to affected TMS integrations.

Immediate developer action is required to update the underlying validation on this field and begin accepting `bigint` values instead of `int` for this field specifically. Once this has been updated, the Highway team can re-send any resulting failures. Please reach out to our Solutions Engineering team with any questions.

Aug 10, 2026 - 09:17 CDT
Update - Highway continues to evaluate the accuracy and completeness of new datasets released by Motus. Due to incomplete information in Motus, Highway has not been able to utilize Authority History and Insurance updates since the final L&I update on May 14th, 2026. Highway is in active communication with the FMCSA regarding data discrepancies that persist between Motus and SAFER.
Jul 13, 2026 - 13:48 CDT
Update - Highway continues to evaluate the accuracy and completeness of new datasets released by Motus. A carrier’s DOT Operating Status, Operating Authority Type, and Operating Authority Status data in Highway’s UI and Rules Engine has been updated to reflect what's in Motus. A carrier's Safety Rating reflects what's in SAFER. Due to incomplete information in Motus, Highway has not been able to utilize Authority History and Insurance updates since the final L&I update on May 14th, 2026. Highway is in active communication with the FMCSA regarding data discrepancies that persist between Motus and SAFER.
Jun 27, 2026 - 09:39 CDT
Update - Highway continues to evaluate the accuracy and completeness of new datasets released by Motus. This week, a carrier's DOT Status, Operating Authority Type(s) and Operating Authority Status(es) will be updated to reflect what's in Motus, and a carrier's Safety Rating will be updated to reflect what's in SAFER. Due to incomplete information in Motus, Highway has not been able to utilize Authority History and Insurance updates since the final L&I update on May 14th, 2026. Highway is in active communication with the FMCSA regarding data discrepancies that persist between Motus and SAFER.
Jun 22, 2026 - 08:34 CDT
Update - We are evaluating the accuracy and completeness of new datasets released by Motus and are actively monitoring known issues. We expect to be able to merge and make the refreshed datasets available in the coming days.
Jun 16, 2026 - 14:38 CDT
Update - We continue to see signs of imminent resolution to the FMCSA's migration to its new data delivery system. Highway is actively importing and inspecting the subsets of data that have been published thus far. Based on our current findings, we expect a change to the structure of docket numbers. Finally, we expect to be able to merge and make the refreshed datasets available to our customers next week.
Jun 10, 2026 - 15:26 CDT
Update - Highway has been in active communication with the FMCSA, and we are beginning to see signs of imminent resolution to its data delivery system. We remain committed to providing our customers with refreshed FMCSA data as efficiently as possible once it becomes available, and we appreciate your patience
Jun 09, 2026 - 09:28 CDT
Update - Highway continues to monitor the FMCSA's transition to its new data delivery system. The migration could lead to discrepancies or a delay in refreshed data. However, Highway remains committed to delivering available FMCSA data as efficiently as possible, once it becomes available. We appreciate your patience.
May 19, 2026 - 09:05 CDT
Monitoring - The FMCSA is in the process of transitioning its data delivery system. This migration could lead to unforeseen data discrepancies as the impact of this transition remains unclear. However, Highway remains committed to monitoring and delivering available FMCSA data as efficiently as possible. We appreciate your patience.
May 18, 2026 - 11:03 CDT
External API Operational
90 days ago
100.0 % uptime
Today
Broker Web Application Operational
90 days ago
100.0 % uptime
Today
Carrier Operational
90 days ago
100.0 % uptime
Today
Onboarding Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Aug 14, 2026

No incidents reported today.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Resolved - This incident has been resolved. Thank you for your patience and understanding as we addressed this issue.
Aug 12, 09:54 CDT
Monitoring - Our engineering teams have implemented a fix and are observing site performance return to normal thresholds. We are continuing to monitor, and we appreciate your patience.
Aug 12, 09:22 CDT
Update - Our team has identified the cause of the issue and is continuing to make updates to address stability.
Aug 12, 09:05 CDT
Investigating - Some users have reported performance degradation within Highway's broker web application. Our teams are investigating the issue and will provide an update by 09:00 CDT.
Aug 12, 08:37 CDT

Aug 11, 2026

Aug 10, 2026

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Resolved - Highway's third-party, upstream email support provider has confirmed that its disruption has been resolved. Our teams are able to confirm that support email delivery has returned to normal, and we are working as quickly as possible to address all open requests. We appreciate your patience.
Aug 3, 13:57 CDT
Monitoring - Highway's third-party, upstream email support vendor is experiencing a service-impacting issue that is causing delay to the delivery of inbound messages to our support and customer success teams. For immediate support needs, please call 906-HIGHWAY. Current customers, please reach out directly to your customer success manager.
Aug 3, 10:26 CDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.