Get email notifications whenever Highway creates, updates or resolves an incident.
Get text message notifications whenever Highway creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Get incident updates and maintenance status messages in Microsoft Teams channel.
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
All Systems Operational
Uptime over the past 90 days. View historical uptime.
External API
?
Operational
90 days ago
99.85
% uptime
Today
Broker Web Application
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Nov 16, 2025
No incidents reported today.
Nov 15, 2025
No incidents reported.
Nov 14, 2025
No incidents reported.
Nov 13, 2025
No incidents reported.
Nov 12, 2025
No incidents reported.
Nov 11, 2025
No incidents reported.
Nov 10, 2025
Resolved -
We believe the problem has been fully resolved with the fix deployed and systems stable.
If you're still experiencing any problems, please reach out to our Customer Success team for immediate assistance.
Thank you for your patience — we’re here to help.
Nov 10, 14:03 CST
If you're still experiencing any problems, please reach out to our Customer Success team for immediate assistance.
Thank you for your patience — we’re here to help.
Nov 10, 14:03 CST
Update -
We have located and resolved the issue. We are continuing to monitor the situation.
Nov 10, 10:17 CST
Nov 10, 10:17 CST
Investigating -
We are currently experiencing some slowness on the Monitor API. We are researching the issue and will update in 30 minutes or as new information becomes available.
Nov 10, 09:53 CST
Nov 10, 09:53 CST
Nov 9, 2025
No incidents reported.
Nov 8, 2025
No incidents reported.
Nov 7, 2025
No incidents reported.
Nov 6, 2025
Resolved -
This incident has been resolved.
Nov 6, 17:24 CST
Nov 6, 17:24 CST
Update -
All systems operational. Continuing heightened monitoring.
Nov 6, 14:12 CST
Nov 6, 14:12 CST
Update -
We believe the situation is resolved. Continuing to monitor as latency improves.
Nov 6, 13:43 CST
Nov 6, 13:43 CST
Update -
Average latency now down to about 10 minutes. Continuing to investigate and work the issue.
Next update in 30 minutes.
Nov 6, 13:12 CST
Next update in 30 minutes.
Nov 6, 13:12 CST
Update -
Continuing to investigate the situation.
Next update in 30 minutes.
Nov 6, 12:48 CST
Next update in 30 minutes.
Nov 6, 12:48 CST
Update -
Working through connect and onboarding latency issues. Average latency is currently about 2 hours.
Next update in 30 minutes.
Nov 6, 12:20 CST
Next update in 30 minutes.
Nov 6, 12:20 CST
Update -
Hotfix in place. Testing but initial results are promising.
Next update in 30 minutes.
Nov 6, 11:48 CST
Next update in 30 minutes.
Nov 6, 11:48 CST
Update -
Deploying a hotfix to correct.
Next update in 30 minutes or sooner.
Nov 6, 11:13 CST
Next update in 30 minutes or sooner.
Nov 6, 11:13 CST
Investigating -
Noticing latency and load time issues with some endpoints related to Connect and Carrier Vehicles Area.
Will update every 30 minutes or as we find more information
Nov 6, 10:44 CST
Will update every 30 minutes or as we find more information
Nov 6, 10:44 CST
Nov 5, 2025
Resolved -
The FMCSA has confirmed that a recent change was made to how DOT numbers are managed following lapsed biennial MCS-150 updates. The new process now automatically sets a DOT number to Inactive within 60–90 days of a missed filing, per the regulation, rather than waiting up to 14 months. This change affects how certain carriers’ DOT statuses appear in public FMCSA data, such as SAFER.
We will explore opportunities in the future to proactively alert you of a carrier's missed filing and impending Inactive status.
Highway’s carrier status data is fully up to date. For questions or concerns about a particular carrier's DOT status, please contact service@highway.com for help. (edited)
Nov 5, 11:38 CST
We will explore opportunities in the future to proactively alert you of a carrier's missed filing and impending Inactive status.
Highway’s carrier status data is fully up to date. For questions or concerns about a particular carrier's DOT status, please contact service@highway.com for help. (edited)
Nov 5, 11:38 CST
Investigating -
Starting yesterday, we began to see updates on SAFER and other FMCSA data endpoints that appear to be inaccurately portraying the DOT status of a carrier. The FMCSA L&I database and portal seems to be unaffected at this time. We have put preventative measures in place to prevent invalid updates impacting a carrier's status in Highway.
Example DOT numbers that show an Inactive status in SAFER but appear to be active in L&I. We have contacted the FMCSA for an update.
Selected list of impacted DOT numbers:
3951719
3325099
3415623
3492559
3548499
Nov 5, 06:51 CST
Example DOT numbers that show an Inactive status in SAFER but appear to be active in L&I. We have contacted the FMCSA for an update.
Selected list of impacted DOT numbers:
3951719
3325099
3415623
3492559
3548499
Nov 5, 06:51 CST
Resolved -
The site has remained fully operational since our fix. Our teams reacted quickly to respond to the issue and we believe the issue is resolved. If you notice any problems please reach out to our customer success team.
Nov 5, 08:46 CST
Nov 5, 08:46 CST
Monitoring -
We have implemented some improvements and continue to monitor the site health
Nov 5, 08:21 CST
Nov 5, 08:21 CST
Update -
We have brought the site performance back to the expected level. Our team is continuing to monitor and improve the situation.
Nov 5, 08:07 CST
Nov 5, 08:07 CST
Identified -
We have identified the cause of the slowness. We are still actively working to resolve this issue.
We’ll provide updates every 30 minutes or as new information becomes available.
Nov 5, 08:03 CST
We’ll provide updates every 30 minutes or as new information becomes available.
Nov 5, 08:03 CST
Investigating -
Users are experiencing long loading times across the application. Our engineering and infrastructure teams are actively investigating the root cause.
We’ll provide updates every 30 minutes or as new information becomes available.
Nov 5, 07:48 CST
We’ll provide updates every 30 minutes or as new information becomes available.
Nov 5, 07:48 CST
Nov 4, 2025
No incidents reported.
Nov 3, 2025
No incidents reported.
Nov 2, 2025
No incidents reported.