Following the earlier restoration of service stability, our teams have seen no further signs of the performance degradation some users experienced earlier today. We are considering the incident resolved at this time. We appreciate your patience.
Posted Oct 09, 2026 - 19:51 CDT
Monitoring
Our engineering teams are monitoring a deployed fix aimed at addressing the root cause of this morning's performance degradation. All services remain stable, and we appreciate your patience.
Posted Oct 09, 2026 - 11:53 CDT
Identified
We are continuing to observe normal performance across all Highway services as our engineering teams work to remediate the root cause of the temporary degradation. We appreciate your patience and will continue to provide updates as necessary.
Posted Oct 09, 2026 - 10:03 CDT
Update
Our engineering teams have taken action to remediate the performance degradation to Highway services while we continue to investigate the issue. We are observing performance return to normal, and we will continue to provide updates at least every 30 minutes.
Posted Oct 09, 2026 - 09:31 CDT
Investigating
Some users are experiencing degraded performance across multiple Highway services. Our engineering teams are actively investigating the issue and will provide an additional update by 10 a.m. CDT.
Posted Oct 09, 2026 - 09:12 CDT
This incident affected: External API, Broker Web Application, Carrier, and Onboarding.