All Systems Operational
Uptime over the past 90 days. View historical uptime.
External API ? Operational
90 days ago
100.0 % uptime
Today
Broker Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 21, 2024

No incidents reported today.

Dec 20, 2024
Service Disruption Due to Failed Annual Customer Subscription Update
Resolved - Incident Duration: 11:49 AM CT - 12:02 PM CT

1. Summary of Incident: At 11:49am CT on 12/20/2024, we performed an annual update intended to extend the service expiration date for a subset of our subscribed customers from 12/31/2024 to 12/31/2025. An error in our update logic resulted in that subset of subscribed customers being marked as unsubscribed, which in turn led to limited access to highway.com for affected customer users. During the incident window, affected users were redirected to a static page outlining their company’s plan and an outdated credit card form prompting the user to subscribe to Highway.

2. Resolution: Upon detecting the anomaly, our technical team responded within minutes, correcting the update logic error and correctly updating the service expiration date. No further issues have been detected, and we are monitoring for any sign of issues related to this service disruption.

3. Action Plan & Prevention:
Code Optimization: Work has begun to solidify the logic of this annual update process to include testing guardrails and ensure a similar error doesn’t recur when we expect to repeat this process in December of 2025.

We sincerely apologize for any inconvenience caused to our customers due to this incident. Our team is committed to learning from these events and continually refining our operations to serve you better.
Dec 20, 11:49 CST
Dec 19, 2024

No incidents reported.

Dec 18, 2024

No incidents reported.

Dec 17, 2024

No incidents reported.

Dec 16, 2024
FMCSA Licensing & Insurance Update Delayed
Resolved - The FMCSA has now begun sending updates daily again. We will continue to monitor authority and insurance information to ensure we are in-line with the Licensing and Insurance portal.
Dec 16, 11:07 CST
Update - The FMCSA has yet to produce an update for Licensing and Insurance information. We have reached out to them again this morning for an update on timing.
Dec 12, 10:11 CST
Update - The FMCSA has communicated they will be rolling back the change and reverting to their normal update schedule. We will perform a manual review when the change has been made.
Dec 10, 09:00 CST
Update - The FMCSA communicated that they have implemented a 72-hour delay on the release of Licensing & Insurance information. We are in communication with them in regards to this change and its impact to the industry.
Dec 9, 10:58 CST
Identified - The FMCSA has not provided an update for Licensing and Insurance information for today. We have confirmed a similar experience for other industry compliance providers. We have contacted the DOT and are awaiting a response.
Dec 9, 07:29 CST
Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024
Dec 11, 2024

No incidents reported.

Dec 10, 2024
Dec 9, 2024
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

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